Shipping Information
All prices on our website and invoices are in Canadian Dollars. We ship all packages with delivery addresses in Canada and the U.S. via Canada Post (USPS handles U.S. deliveries), UPS, and Purolator (UPS handles U.S. deliveries). Courier selection is at our discretion. The following minimum amounts for free shipping apply after any discounts have been applied and before tax.

FREE SHIPPING WITHIN CANADA ON ORDERS OF $150 OR MORE
FREE SHIPPING WITHIN THE U.S. ON ORDERS OF $180 OR MORE

Shipping fees for orders below the minimum amounts are as follows:

• PEI, NS, NB: $15 flat rate
• Rest of Canada: $20 flat rate
• United States: $25 flat rate

Shipping Times
We aim to dispatch most packages within 2-5 business days, with orders placed near statutory holidays or in March requiring an additional 1-3 business days. Please allow this time to pass before inquiring about the status of your shipment. Note that weekends and statutory holidays are not considered business days. Shipping time frames are estimates and not guaranteed. While we strive to maintain a stocked inventory or produce items as needed, there may be occasions when out-of-stock items delay your order. In such cases, we will promptly notify you. Upon shipping, a confirmation email with a tracking link (for most shipments) will be sent. Please be aware that tracking is available for most shipments within Canada and to the U.S. For deliveries required by specific dates or within certain time frames, specify these dates in the Order Comments section during online checkout, or inform us via email or phone within 24 hours of placing your order. We diligently review Order Comments to prioritize shipments and ensure timely arrivals based on courier estimates. Should we foresee any delivery challenges, we'll explore expedited shipping options with you.

Credit Card Charges
Credit cards submitted for online purchases are automatically charged in Canadian Dollars for the full amount when an order is placed. Except for custom orders, customers may request to cancel an order for a full refund or make changes (any cost differences will be adjusted accordingly) before the package leaves with the courier. Please allow 48 hours (excluding weekends and statutory holidays) for a response to any change or cancellation request. If you prefer your card to be charged only when your order is ready to be shipped, please contact us by telephone to place your order.

Delivery Times
All three of our main couriers - Canada Post, UPS, and Purolator - have suspended delivery time guarantees on their standard shipping services. As a result, while we ensure prompt order processing, transit times are managed solely by the couriers and are outside our control.

Note: Free U.S. shipping and U.S. flat rate shipping apply only to the 50 U.S. states and Washington, D.C.; U.S. territories are excluded.